Senior Technical Solutions Expert
hace 1 mes
**Unlock the Power of Dynatrace**
At Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
**Join Our Global Customer Support Team**
As a Senior Technical Solutions Expert, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. Your role will involve:
- Recognizing and solving problems as reported by customers related to our SaaS and Managed products.
- Interacting with diverse customer technology ecosystems.
- Working directly with customer application specialists to troubleshoot and resolve platform or product issues.
- Being exposed to an entire range of cutting-edge technologies.
- Working closely with our development and product management teams.
- Attending training for new product features and technologies.
- Exchanging knowledge with other colleagues and suggesting product improvements.
**What We Offer**
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
**Requirements**
To be successful in this role, you will need:
- A technical degree (preferably in Computer Science) or relevant experience in IT.
- Professional work experience in software development, software testing, or in customer services.
- Ability to analyze code written in modern programming languages.
- Experience with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong analytical thinking with a structured approach to problem solving.
- Team player with proactive attitude.
- Excellent English skills, both oral and written.
**Why You'll Love This Job**
If you're passionate about troubleshooting, excited about working with cutting-edge technologies, and eager to join a global leader that enables digital transformation, this could be the perfect opportunity for you.
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