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Senior Technical Solutions Expert

hace 2 meses

Barcelona, Barcelona, España Dynatrace A tiempo completo

About Dynatrace

Dynatrace is a leading provider of unified observability and security solutions, helping companies modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

We are seeking a highly skilled Senior Customer Solution Engineer to join our Global Customer Support team. As a key member of our team, you will work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your Role

Key responsibilities include:

  • Recognizing and solving problems as reported by customers related to our SaaS and Managed products
  • Interacting with diverse customer technology ecosystems
  • Working directly with customer application specialists to troubleshoot and resolve platform or product issues
  • Staying up-to-date with the latest technology trends and advancements
  • Collaborating with our development and product management teams
  • Attending training for new product features and technologies
  • Sharing knowledge with other colleagues and suggesting product improvements

Requirements

To be successful in this role, you should have:

  • A technical degree or relevant experience in IT
  • Professional work experience in software development, software testing, or in customer services
  • The ability to analyze code written in modern programming languages
  • Experience with various operating systems (Linux, Windows) and computer networks
  • Knowledge of cloud and host virtualization technologies
  • Strong analytical thinking with a structured approach to problem solving
  • Excellent English skills, both oral and written

What We Offer

Dynatrace is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance. We work with the largest cloud providers and other leading partners worldwide to create strategic alliances.