Senior Technical Solutions Expert
hace 3 semanas
Senior Customer Solution Engineer
You will be part of our Global Customer Support team, working directly with customers to resolve technical issues and problems related to the Dynatrace platform.
Key Responsibilities:
- Recognize and solve problems as reported by customers related to our SaaS and Managed products.
- Interact with diverse customer technology ecosystems.
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend training for new product features and technologies.
- Exchange knowledge with other colleagues and suggest product improvements.
- Compensation includes additional salary compensation for weekend and holiday work, performed once every 2 months with same weekly working time.
We are a leading provider of monitoring and analytics solutions for cloud-native applications. Our platform helps customers to understand and improve their digital experiences.
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