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Customer Success Engineer
hace 1 mes
Job Overview
Dynatrace is seeking a highly skilled Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for ensuring the successful adoption and usage of our products by our customers.
Key Responsibilities
- Provide technical guidance and support to customers to ensure they are getting the most out of our products.
- Work closely with customers to understand their technical requirements and provide solutions to meet those needs.
- Develop and deliver training programs to customers to help them get the most out of our products.
- Collaborate with internal teams to identify and resolve customer issues.
- Provide input on product roadmap and feature development to ensure customer needs are met.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- 4+ years of experience in a technical support or customer success role.
- Experience working with large enterprise customers, including executive leadership.
- Demonstrated ability in leadership, mentorship, and organizational behavior.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work in a fast-paced environment.
About Dynatrace
Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
