Technical Support Manager

hace 1 día

Barcelona, Barcelona, España Ptc Inc. A tiempo completo
Job Description

Job Title: Technical Support Manager

Job Summary:

We are seeking an experienced Technical Support Manager to join our global support organization. As a Technical Support Manager, you will be responsible for managing a team of support engineers, providing technical guidance, and ensuring customer satisfaction.

Key Responsibilities:

  • Manage a team of 6-12 support engineers, providing technical guidance and support
  • Collaborate with services and account teams to ensure effective issue resolution
  • Develop and implement processes to improve customer satisfaction and support quality
  • Provide regular case and metric review meetings to ensure team performance
  • Communicate customer issues and overall health to internal teams and executives
  • Manage escalated customer issues and resolve them in conjunction with the escalation manager

Requirements:

  • Strong organizational skills and ability to manage multiple priorities
  • Excellent customer service and management skills
  • Fluent in English (written/spoken) and additional languages (German, French) are a plus
  • Optional: Experience in databases, computer networks, or operating systems

About PTC:

PTC is a global leader in the Internet of Things (IoT) and augmented reality (AR) technology. We are committed to providing our customers with the best possible support and services. As a Technical Support Manager at PTC, you will have the opportunity to work with a talented team of professionals and contribute to the success of our customers.

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