Technical Support Manager

hace 2 meses

Barcelona, Barcelona, España PTC A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Technical Support Manager to join our global support organization. As a key member of our team, you will be responsible for managing a team of support engineers, providing world-class technical support to our customers, and ensuring customer satisfaction.

Key Responsibilities

  • Manage a team of 6-12 support engineers, their performance, and career development.
  • Collaborate with support managers worldwide to provide seamless support services to our customers.
  • Work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.
  • Develop relationships with key business and technical stakeholders across assigned accounts.
  • Manage escalated customer issues and resolve them in conjunction with the escalation manager.

Requirements

  • Strong organizational skills.
  • Excellent communication skills.
  • Ability to establish and maintain excellent relationships across various internal and external roles.
  • Excellent customer service and management skills.
  • Fluent in English (written/spoken) and additional languages (German, French) are a plus.

About PTC

PTC is a leading provider of Internet of Things (IoT) technology and solutions. We empower global manufacturers and an ecosystem of partners and developers to capitalize on the promise of the IoT today and drive the future of innovation.

What We Offer

  • A competitive salary and total compensation package.
  • Opportunities to gain an ownership stake in PTC and share in the company's successes.
  • A benefits package that takes care of the whole you, including your health, wealth, and well-being.

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