Technical Support Manager

hace 1 día

Barcelona, Barcelona, España Ptc Inc. A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technical Support Manager to join our global support organization at PTC Inc. As a key member of our team, you will be responsible for delivering superior-quality support services to our customers and partners.

Key Responsibilities
  • Manage a team of 6-12 support engineers, their performance, and career development.
  • Collaborate with support managers worldwide to provide world-class technical support to all clients.
  • Work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.
  • Develop relationships with key business and technical stakeholders across assigned accounts.
  • Manage escalated customer issues and resolve them in conjunction with the escalation manager.
Requirements
  • Strong organizational skills.
  • Ability to establish and maintain excellent relationships across various internal and external roles.
  • Excellent customer service and management skills.
  • Willingness to travel occasionally.
What We Offer

As a Technical Support Manager at PTC Inc., you will have the opportunity to work with a highly talented and collaborative global team. You will be responsible for protecting and growing annual recurring revenue (ARR) by providing a seamless PTC experience to achieve our customers' desired outcomes and accelerate customers' success.

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