Cloud Business Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Td Synnex A tiempo completo

Job Purpose
The Cloud Systems & Services team plays a crucial role in optimizing business processes required for Td Synnex's eCommerce solutions. As a Cloud Business Support Analyst, you will work directly with our Operations Support team and collaborate with countries and stakeholders to gather and analyze information, making recommendations to improve operational efficiency.
Responsibilities include mapping process flows, conducting root cause analysis of process inefficiencies, monitoring cloud resources, and ensuring appropriate training and self-actualization of skills for all staff.

About the Role
We are seeking an experienced Cloud Business Support Analyst to join our team. The ideal candidate will have experience in a technical support or operations role, preferably with cloud technologies. The ability to work autonomously and independently, with strong analytical and problem-solving skills, is essential.

Key Responsibilities
• Mapping of process flows across Operations teams
• Collection, documentation, and analysis of data
• Identification of process gaps and support of process improvement initiatives
• Conduct root cause analysis of process inefficiencies
• Proactively monitor cloud resources and identify potential performance bottlenecks
• Document all process accordingly
• Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope



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