Cloud Solutions Specialist
hace 3 semanas
About the Role
As a Cloud Customer Success Specialist at Td Synnex Spain S.L.U., you will be responsible for optimizing business processes for our partners, vendors, and customers in the Iberia region. This includes designing and implementing scalable operational processes, monitoring services, and customer engagement strategies aligned with our platform offerings and cloud vendors.
Key Responsibilities
• Own definition and design in central operations to support TD Cloud Business.
• Provide strategic processes and operational support to drive success across the Cloud portfolio, including innovative monetization models.
• Deliver quality, personalized customer experiences through intentional end-to-end customer experience design.
• Onboard, educate, and create adoption for customers, acting as a proactive advocate with engagement.
• Review existing processes and provide advice in specialized subject areas, documenting all procedures accordingly.
Requirements
• Solid understanding of eCommerce platforms and vendor dynamics within the distribution channel.
• Strategic and analytical skills, with proven problem-solving abilities.
• Excellent customer service orientation, comfortable working in an international project organization.
What We Offer
At Td Synnex Spain S.L.U., we value diversity, equity, and inclusion, and we're committed to being a diverse, inclusive employer of choice and a good corporate citizen. Our employees tell us that we're a great place to work due to our strong team environments, family feel, flexibility, and caring nature.
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