Technical Support Product Development Engineer

hace 4 semanas

Leganés, Madrid, España Otis Elevator Co. A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Product Development Engineer to join our team at Otis Elevator Co. As a key member of our global team, you will play a critical role in the development and implementation of our manufacturing execution system.

Key Responsibilities

  • Participate in an international team rolling out a manufacturing execution system globally, based on closely collaboration with the product owner.
  • Maintain and update configuration and test development tools.
  • Lead the new product launches through the identification and coordination of appropriate resources, determination of project scope and managing and communicating project news, timelines, deliverables, issues, risk and success metrics.
  • Design and update documentation support (standard equipment binder, layout data, SharePoint sites, BI environments).
  • Identify, design, and document test cases, based on user stories and development of team requirements, both internal and external.
  • Work closely with Product and Engineering teams for bug resolution or feature improvement requests.
  • Back up recommendations to improve the Customer team experience with reporting/analysis that demonstrates the business needs, reach and impact.
  • Anticipate how feature/product changes may impact on Customer experience on the understanding of their usage and plans.
  • Backing QA activities by automated test data generation.
  • Support root-cause analysis of bugs.
  • Build standard pipelines, based on automated test reporting.
  • Collaborate with Design Engineering, Sales, Quality and Operations functions to satisfy the overall management of new program.
  • Strategize an outline goals and objectives of the program.
  • Monitor profitability of projects and ensure expected targets are achieved.

Requirements

  • Engineering Degree (industrial, mechanic or similar).
  • 2 years experience in similar positions desirable.
  • Interest in IT and programming tasks.
  • Microsoft Office.
  • Experience in customer-oriented projects.
  • Experience in project management.
  • Visual Basic & AutoCAD (user level) desirable.
  • User knowledge in Power BI desirable.

Language Skills

  • English C1.
  • Spanish C2.
  • Additional language (French, German, Italian) desirable.

About Otis Elevator Co.

Otis Elevator Co. is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. Become a part of the Otis team and help us #Buildwhatsnext Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ******.

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