Technical Support Product Development Engineer

hace 4 semanas


Leganés, Madrid, España Otis Elevator Co. A tiempo completo

Job Summary
At Otis Elevator Co., we are seeking a highly skilled Technical Support Product Development Engineer to join our team. This role will be responsible for participating in an international team rolling out a manufacturing execution system globally, collaborating closely with the product owner. The successful candidate will maintain and update configuration and test development tools, lead new product launches, and design and update documentation support.

Key Responsibilities
• Participate in an international team rolling out a manufacturing execution system globally
• Maintain and update configuration and test development tools
• Lead new product launches through the identification and coordination of appropriate resources
• Design and update documentation support
• Identify, design, and document test cases based on user stories and development of team requirements
• Work closely with Product and Engineering teams for bug resolution or feature improvement requests
• Back up recommendations to improve the Customer team experience with reporting/analysis that demonstrates the business needs, reach, and impact
• Anticipate how feature/product changes may impact on Customer experience on the understanding of their usage and plans
• Backing QA activities by automated test data generation
• Support root-cause analysis of bugs
• Collaborate with Design Engineering, Sales, Quality, and Operations functions to satisfy the overall management of new program
• Strategize an outline goals and objectives of the program
• Monitor profitability of projects and ensures expected targets are achieved

Qualifications
• Engineering Degree (industrial, mechanic, or similar)
• 2 years experience in similar positions desirable
• Interest in IT and programming tasks
• Microsoft Office
• Experience in customer-oriented projects
• Experience in project management
• Visual Basic & AutoCAD (user level) desirable
• User knowledge in Power BI desirable
• Languages: English C1, Spanish C2, Additional language (French, German, Italian) desirable

About Otis Elevator Co.
At Otis Elevator Co., we move billions of people every day. We are a global, people-powered company that puts people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.



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