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Technical Support Product Development Engineer
hace 1 mes
Job Title: Technical Support Product Development Engineer
About the Role:
At Otis, we are seeking a highly skilled Technical Support Product Development Engineer to join our team. As a key member of our international team, you will play a crucial role in rolling out a manufacturing execution system globally. Your responsibilities will include collaborating with the product owner, maintaining and updating configuration and test development tools, and leading new product launches. You will also design and update documentation support, identify and document test cases, and work closely with Product and Engineering teams for bug resolution or feature improvement requests. Additionally, you will anticipate how feature/product changes may impact on Customer experience and back up recommendations to improve the Customer team experience with reporting/analysis that demonstrates the business needs, reach and impact.
Key Responsibilities:
* Participate in an international team rolling out a manufacturing execution system globally, based on closely collaboration with the product owner.
* Maintain and update configuration and test development tools.
* Lead the new product launches through the identification and coordination of appropriate resources, determination of project scope and managing and communicating project news, timelines, deliverables, issues, risk and success metrics.
* Design and update documentation support (standard equipment binder, layout data, SharePoint sites, BI environments).
* Identify, design, and document test cases, based on user stories and development of team requirements, both internal and external.
* Work closely with Product and Engineering teams for bug resolution or feature improvement requests.
* Anticipate how feature/product changes may impact on Customer experience on the understanding of their usage and plans.
* Backing QA activities by automated test data generation.
* Support root-cause analysis of bugs.
* Build standard pipelines, based on automated test reporting.
* Collaborate with Design Engineering, Sales, Quality and Operations functions to satisfy the overall management of new program.
* Strategize an outline goals and objectives of the program.
* Monitor profitability of projects and ensures expected targets are achieved.
Qualifications:
* Engineering Degree (industrial, mechanic or similar).
* 2 years experience in similar positions desirable.
* Interest in IT and programming tasks.
* Microsoft Office.
* Experience in customer-oriented projects.
* Experience in project management.
* Visual Basic & AutoCAD (user level) desirable.
* User knowledge in Power BI desirable.
Language:
* English C1.
* Spanish C2.
* Additional language (French, German, Italian) desirable.
What We Offer:
* A dynamic and challenging work environment.
* Opportunities for professional growth and development.
* A competitive salary and benefits package.
* A chance to work with a talented team of professionals.
How to Apply:
If you are a motivated and experienced Technical Support Product Development Engineer looking for a new challenge, please submit your application. We look forward to hearing from you
