Global Technical Support Product Development Engineer
hace 1 mes
About Otis Elevator Co.
As a world-leading elevator and escalator manufacturing, installation, and service company, we have been innovating the industry for decades. Our mission is to provide safe, efficient, and reliable transportation solutions for millions of people every day.
We are proud to be part of a diverse, global team with a proven legacy of innovation that continues to drive our success in over 200 countries and territories worldwide.
About the Role
As a Global Technical Support Product Development Engineer, you will play a key role in helping us improve our software, architecture, and infrastructure by proposing new ideas and solutions. You will work closely with cross-functional teams to develop and implement new technological solutions, ensuring high quality and solid reasoning.
Main Responsibilities
- Collaborate with international teams to roll out a manufacturing execution system globally.
- Maintain and update configuration and test development tools.
- Lead new product launches through resource identification, project scope determination, and communication of project news, timelines, deliverables, issues, risk, and success metrics.
- Design and update documentation support (standard equipment binder, layout data, SharePoint sites, BI environments).
- Identify, design, and document test cases based on user stories and team requirements.
- Work closely with Product and Engineering teams for bug resolution or feature improvement requests.
Qualifications and Skills
- Engineering Degree (industrial, mechanic, or similar).
- 2 years of experience in similar positions desirable.
- Interest in IT and programming tasks.
- Microsoft Office.
- Experience in customer-oriented projects.
- Project management skills.
- Visual Basic & AutoCAD (user level) desirable.
- User knowledge in Power BI desirable.
Languages
- English C1.
- Spanish C2.
- Additional language (French, German, Italian) desirable.
What We Offer
- A competitive estimated salary range: $80,000 - $120,000 per year.
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
How to Apply
If you are passionate about innovation, eager to learn, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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