Renewal Specialist
hace 2 meses
We are seeking a highly skilled Renewal Specialist to join our team at MongoDB. As a Renewal Specialist, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships.
Key Responsibilities- Renewal Management: Proactively manage the end-to-end renewal process for assigned customer accounts, ultimately increasing the Renewal Rate.
- Customer Engagement: Build and maintain strong relationships with customers to understand their usage, needs, and challenges.
- Negotiation and Objection Handling: Collaborate with customers to address any objections or concerns related to renewals and negotiate contract terms and pricing to achieve win-win agreements.
- Data Analysis: Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts.
- Cross-functional Collaboration: Work closely with the sales, customer success, and other stakeholders internally to ensure a coordinated approach to renewals.
- 3+ years of quota-carrying experience in a fast-paced and competitive market with a focus on closing Renewals.
- Bachelor's/Master's degree in engineering or business.
- A proven track record of overachievement and hitting sales targets.
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally.
- Strong problem-solving, organization, and negotiation skills.
- Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time.
- Talent for building solid relationships with internal and external stakeholders.
- Driven and competitive. Possess a strong desire to be successful.
- Prior exposure to database, cloud, and infrastructure technology is a plus.
- Fluent in German & English is required, plus additional languages would be an advantage.
- MongoDB invests heavily in the development of each of our new hires & continuous career development.
- Best in breed Sales trainings, including our comprehensive Sales Bootcamps and development programs.
- Generous and competitive benefits (parental leave, fertility & wellbeing support).
- Friendly and inclusive workplace culture.
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