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Subscription Management Specialist
hace 1 mes
Subscription Management Specialist
At PTC, we're transforming the world by bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business. Our team is crucial to our success, and we're looking for a skilled Subscription Management Specialist to join us.
The EMEAI Subscription Management team is focused on protecting and growing Annual Recurring Revenue (ARR) for PTC, driving customer growth. As a Subscription Management Specialist, you'll be responsible for renewing Support and Subscription contracts with direct customers and through our channel partners in UK and Ireland. You'll protect and grow our ARR by identifying and closing Up-sell opportunities, securing revenue streams by developing successful relationships with PTC direct customers and our channel partners, and ensuring Subscriptions and Support are renewed on-time.
Key Responsibilities:
- Work on a daily and weekly basis in a highly structured fashion to achieve and maintain industry-leading renewal rates with customers and partners.
- Achieve or exceed quarterly and annual targets.
- Drive Renewals sales rigor and processes.
- Accurate forecasting and daily updating in the PTC CRM (Customer Relationship Management) software Salesforce.
- Manage all Renewal related customer/partner queries in a timely manner with the right level of quality.
- Weekly forecast calls with internal management to give an accurate picture of the current quarter Renewals.
- Reviewing Renewal quotes for accuracy before submitting to customers/partners.
- Supporting the transition process of our customers to Subscription or Cloud from Perpetual licenses.
- Driving ARR value increases of the Renewal value by upselling into existing accounts.
- Calculating Renewal offers and other mid-term changes to contracts, being responsible for executing changes to Renewal accounts (preparing quotes, sending quotes to customer).
- Ensuring quotes can be booked accurately.
