Front Office Ambassador
hace 2 semanas
Front Office Agent Job Description
We are seeking a skilled Front Office Agent to join our team at SLS Barcelona, a five-star urban resort of extraordinary experiences. As a Front Office Agent, you will be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
Key Responsibilities:
- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle cash and credit transactions, ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Requirements:
- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a big plus.
- Ability to multitask and work in a fast-paced environment.
- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
What We Offer:
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
About Us:
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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