Front Office Ambassador

hace 2 semanas


Laza, Orense, España Accorhotel A tiempo completo

Front Office Agent Job Description

We are seeking a skilled Front Office Agent to join our team at SLS Barcelona, a five-star urban resort of extraordinary experiences. As a Front Office Agent, you will be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

Key Responsibilities:

  • Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle cash and credit transactions, ensuring the accuracy of guest billing.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

Requirements:

  • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • Ability to multitask and work in a fast-paced environment.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.

What We Offer:

  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.

About Us:

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.


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