Customer Service Ambassador
hace 3 semanas
We are a dynamic and innovative startup revolutionizing the residential real estate market. Our mission is to empower individuals to live where they want, when they want.
We achieve this by providing fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc.
Our team is composed of dedicated, collaborative, and results-driven individuals who value diversity, compassion, and honesty above all else.
RoleWe are seeking a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments.
You will be responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience.
Your excellent communication skills and fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.
Responsibilities- Promptly responding to guest inquiries via phone, email, and online platforms
- Providing information on amenities and local attractions and arranging additional services as needed
- Addressing guest issues and emergencies with empathy and effective problem-solving skills
- Encouraging and monitoring guest reviews and feedback
- Fostering relationships with stakeholders
- Maintaining accurate records of guest information and communications
- Coordinating with various departments for a seamless guest experience
We are looking for a professional with:
- Professional fluency in English and Spanish (both spoken and written)
- Previous experience in hospitality, customer service, or a similar guest-facing role
- Strong communication, problem-solving skills, professionalism, attention to detail, and unwavering dedication to customer satisfaction
- Familiarity in using computer software for booking, communication, ticket management, and record-keeping
- Knowledge on Zendesk and Hubspot usage will be a plus
We offer a range of benefits to support your well-being and career growth:
- Private Health Insurance with SANITAS
- Flexible retribution with Payflow UKIO
- Anniversary gift
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn
We value diversity and inclusion, and we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
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