Customer Service Representative-Finnish
hace 4 semanas
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our ClientOur client is a leading global brand in hygiene, health, and nutrition, trusted by people worldwide for generations. They are committed to protecting, healing, and nurturing in their relentless pursuit of a cleaner, healthier world.
Job SummaryWe are seeking a Customer Support Agent to handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution. The ideal candidate will be passionate about customer support, proactive in problem-solving, and a strong team player.
Key Responsibilities- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
- Analyse customer problems and offer individual solutions.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
- A fluent level of Finnish with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A temporary 3-month contract with a 1-month probation period.
- A part-time schedule of 20 hours/week.
- A salary of 8.993,33 euros gross per year.
- Incentives for top performance.
- Paid bank holidays and an extra day in lieu.
- A hybrid work model with 4 days per month at the office/training/rest from home.
- Training and development opportunities.
- Best-in-class people engagement activities and programs.
- Ongoing training and development.
- An Employee Assistance Program.
- An Employee Benefits Club.
- Option to sign-up for discounted private health insurance.
- A Referral Program.
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