Customer Service Representative for New Balance Emea
hace 1 semana
- Collaborate with customers to provide product information and resolve queries in a professional manner.
- Analyze customer problems and offer individual solutions.
- Offer an omnichannel service via telephone, email, chat, and social media.
- Develop a deep understanding of New Balance products and services.
- Act as a brand ambassador and embody company values.
- Fluent level of Portuguese with exceptional grammar and spelling skills.
- High level of English (written and spoken).
- Possess a genuine passion for delivering outstanding customer service.
- Ability to handle sensitive calls with empathy.
- Strong administrative skills with attention to detail.
- Professional outlook and proactive approach to problem-solving.
- Temporary contract with a 3-month probation period.
- Part-time position (30 hours/week).
- Monday to Friday, 9:00 am to 3:00 pm.
- Salary: €13,538.46 gross per year.
- Incentives for top performance.
- Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu.
- Hybrid work arrangement: 4 days per month at the office and for training purposes.
- 8 days of full-time training in the office.
- Office location: Barcelona (La Sagrera).
- Other benefits include best-in-class people engagement activities, ongoing training, and a chance to cultivate a new career in a high-growth environment.
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