Customer Service Representative for New Balance Emea

hace 1 semana


Laza, Orense, España Cpm International A tiempo completo
Key Responsibilities:
  • Collaborate with customers to provide product information and resolve queries in a professional manner.
  • Analyze customer problems and offer individual solutions.
  • Offer an omnichannel service via telephone, email, chat, and social media.
  • Develop a deep understanding of New Balance products and services.
  • Act as a brand ambassador and embody company values.
Requirements:
  • Fluent level of Portuguese with exceptional grammar and spelling skills.
  • High level of English (written and spoken).
  • Possess a genuine passion for delivering outstanding customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • Professional outlook and proactive approach to problem-solving.
What We Offer:
  • Temporary contract with a 3-month probation period.
  • Part-time position (30 hours/week).
  • Monday to Friday, 9:00 am to 3:00 pm.
  • Salary: €13,538.46 gross per year.
  • Incentives for top performance.
  • Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu.
  • Hybrid work arrangement: 4 days per month at the office and for training purposes.
  • 8 days of full-time training in the office.
  • Office location: Barcelona (La Sagrera).
  • Other benefits include best-in-class people engagement activities, ongoing training, and a chance to cultivate a new career in a high-growth environment.


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