Front Office Representative
hace 2 semanas
We are seeking a highly skilled and experienced Front Office Agent to join our pre-opening team at SLS Barcelona.
As a Front Office Agent, you will be responsible for providing exceptional guest service, ensuring a high level of guest satisfaction, and maintaining a clean and organized reception area.
You will be the first point of contact for guests, handling arrivals and departures, and providing accurate and timely information about hotel amenities, services, and local attractions.
We are looking for a proactive and positive individual who is able to multitask and work in a fast-paced environment.
Key Responsibilities- Provide exceptional guest service and ensure a high level of guest satisfaction
- Handle arrivals and departures, and provide accurate and timely information about hotel amenities, services, and local attractions
- Manage cash and credit transactions, and ensure the accuracy of guest billing
- Handle guest complaints and inquiries promptly and professionally
- Ensure all guests are quoted the correct rate as per the selling strategy and website
- Report any issues to the correct department and check to ensure the work has been completed
- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel
- Previous experience with pre-opening of a hotel is a big plus
- Fluent in Spanish and English
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality
We offer a competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart.
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