Experience Manager
hace 3 días
We're looking for a talented and experienced individual to join our team at Accor Hotels as an Experience Manager. This role offers the opportunity to develop your skills and knowledge in hospitality management, while being part of a dynamic and innovative team.
The Hoxton Poblenou is a 240-bedroom hotel located in Barcelona, offering a range of amenities and services to guests. As an Experience Manager, you will be responsible for leading day-to-day hotel operations and ensuring that our guests receive an exceptional experience.
**Job Summary:**
- Lead and inspire a team of receptionists to deliver a memorable experience for guests.
- Support the Front Office Manager in managing day-to-day operations, including guest check-in/check-out, room assignments, and resolving guest complaints.
- Contribute to the success of the hotel by managing overbooking levels, working with the team to maintain high occupancy rates, and implementing effective sales strategies.
**Requirements:**
- Bachelor's degree in Hospitality Management or related field.
- Minimum 2 years of experience in hospitality management, preferably in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and multitask.
- Fluency in Spanish and English (Catalan and additional languages are a plus).
**What We Offer:**
- A competitive salary: €35,000 - €45,000 per annum.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Discounts on hotel stays and other perks.
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