Digital Experience Manager

hace 2 días


Barcelona, Barcelona, España Landbot A tiempo completo
About the Role

As a Digital Experience Manager at Landbot, you will play a crucial part in guaranteeing that our customers achieve their goals through successful product utilization.

Key Responsibilities
  • Customer Onboarding: You will guide new clients through the onboarding process, ensuring they can set up and customize their Landbot experience to meet their specific needs.
  • Customer Engagement: Regularly engage with customers to understand their objectives, challenges, and ensure they are leveraging Landbot's features effectively.
  • Retention and Growth: Monitor customer health metrics, address potential issues, and partner with customers to define clear objectives for their use of Landbot.
  • Product Adoption: Drive the adoption of new features and best practices, ensuring customers maximize their Landbot experience.
  • Relationship Management: Build strong relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.
  • Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that enhance the customer's experience.
Requirements
  • A strong understanding of customer-facing roles and customer journey management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze customer data and develop strategies to drive growth.
  • Experience in digital product adoption and customer success is a plus.
What We Offer

We offer a competitive salary range of $85,000 - $110,000 annually, depending on location. Our benefits package includes a comprehensive health insurance plan, 401(k) matching, and generous paid time off.



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