Front Office Manager
hace 3 semanas
Front Office Manager Job Description
Mandarin Oriental Punta Negra, Mallorca is seeking a highly skilled Front Office Manager to oversee the front desk operations of our luxury hotel. The ideal candidate will have a minimum of two years of experience in a similar role and a strong understanding of front office operations, including cashier and reception.
Key Responsibilities:
- Operate the front desk efficiently and effectively, ensuring maximum room revenue and occupancy.
- Delegate duties and responsibilities to front office colleagues and ensure that work processes are in a logical order.
- Ensure proper staffing at all times and maintain a high standard of personal hygiene, behavior, and grooming standards of staff.
- Handle all guest complaints and comments tactfully and ensure that the legendary service training manual is continuously updated and maintained.
- Cooperate and coordinate teamwork with other departments and perform any other reasonable duties as required by management.
Requirements:
- Minimum two years of front desk managerial experience in a luxury hotel.
- Strong knowledge of front office operations, including cashier and reception.
- Successful problem-solving skills, effective communication skills, and excellent organizational skills.
- Able to work effectively under pressure and handle multiple tasks at one time.
- Able to work well in a team environment and willing to work a flexible schedule.
About Us:
Mandarin Oriental Punta Negra, Mallorca is a luxury hotel located in a beautiful setting, surrounded by natural beauty and offering unique access to two coves surrounded by crystalline waters. We offer a comprehensive spa, indoor and outdoor pools, and a wide range of water sports and activities.
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