Customer Service Representative With Strong German and English Proficiency

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
About Cpm International

Cpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Overview

We celebrate diversity and welcome everyone to join our vibrant and innovative culture. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.

Job Description

As a Customer Service Representative, you will be working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner. You will put yourself in our customers' shoes, analyzing their problems, and offering them individual solutions.

Key Responsibilities:
  • Offering an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embracing our company values and acting as a brand ambassador
Requirements

We are looking for individuals with the following skills and qualifications:

  • A fluent level of German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
Benefits

We offer a competitive salary of €18,000 gross per year, plus a bonus of €400 gross if ending the contract without sanctions. Additionally, you will receive top performance incentives and holidays including 24 calendar holidays per year. Our hybrid model allows for 4 days per month at the office and the rest working from home.

We provide ongoing training and development opportunities, access to LinkedIn specialized training courses, and a wide range of exclusive perks and rewards as a valued member of our organization.

Our estimated salary is based on the location of Barcelona and the required skills and experience.



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