Leadership Role for Service Organization in Spain

hace 3 semanas


Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

**Company Overview:**

Beckman Coulter Diagnostics has been dedicated to advancing and optimizing the laboratory for over 80 years, with a focus on moving science and healthcare forward. We strive to build a culture that celebrates diversity, experiences, and perspectives of all associates, providing opportunities for growth and creativity.

**Job Description:**

  • As a Customer Care Field Manager, you will oversee a workforce with direct service teams in Spain, leading a team of Customer Service Engineers.
  • You will be responsible for supervising service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
  • The successful candidate will drive results through exceptional leadership skills, championing a culture of continuous improvement, with a focus on reaching optimum performance on both an individual and team basis.

This position is part of the Customer Care Service Organization and will be field-based. If you thrive in a challenging leadership role and want to work to build a world-class Service Organization, read on.

**Key Responsibilities:**

  1. Providing support to customers according to contract specifications and priorities.
  2. Driving the team with business priorities in mind.
  3. Maintaining, optimizing, and improving service KPIs in the central service region.
  4. Implementing device installations and collaborating on complex large-scale automation projects.
  5. Building and developing a high-performance team with a focus on effective change management and recruiting top talent.

The ideal candidate will have a degree in Biomedical Engineering or equivalent, experience in employee management and excellent leadership skills, good technical knowledge, a high level of customer orientation and strong service mentality, along with persuasiveness and motivation. Language skills include Spanish and English, with the ability to work flexible hours as business needs dictate and travel 25% of the time.

**Salary:** The estimated annual salary for this role is around €65,000 - €85,000, depending on qualifications and experience.

We believe in designing a better, more sustainable workforce. At Beckman Coulter Diagnostics, we recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of the work arrangement.



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