Leadership Role in Biopharmaceutical Solutions
hace 2 semanas
About the Company
Syneos Health is a pioneering biopharmaceutical solutions organization dedicated to accelerating customer success. With a unique clinical, medical affairs, and commercial insights approach, we translate data into outcomes to address modern market realities.
We focus on simplifying and streamlining our work processes to make Syneos Health easier to work with and for. Whether you join us as a Functional Service Provider or in a Full-Service environment, you'll collaborate with passionate problem solvers innovating as a team to help our customers achieve their goals.
Our Mission
We are agile and driven to accelerate the delivery of therapies because we are passionate about changing lives. At Syneos Health, we develop our people through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We live by our Total Self culture – where you can authentically be yourself. Our Total Self culture unites us globally, and we are dedicated to taking care of our people. We continuously build the company we all want to work for and our customers want to work with.
The Role
Customer Delivery and Success:
Responsible for direct interaction with customer points of contact (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction.
Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed.
Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions.
Key Responsibilities
• Solicits feedback from customer PoC(s) for continuous improvement of service delivery and to strengthen customer relationships.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs.
Estimated Salary Range
$120,000 - $180,000 per annum, depending on location and experience.
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