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Italian Service Desk Agent
hace 2 meses
We are seeking a highly skilled and customer-focused Service Desk Agent to join our team at Recruit4Work. As a key member of our IT support team, you will play a critical role in ensuring the seamless functioning of our cutting-edge technologies and support systems.
Key Responsibilities- Provide exceptional customer service to our clients, responding to their inquiries and resolving technical issues in a timely and professional manner.
- Utilize your technical expertise to troubleshoot hardware and software issues, as well as provide guidance on operating systems and common applications.
- Collaborate with cross-functional teams to resolve complex technical issues and share knowledge to improve overall team performance.
- Document support interactions and solutions, reporting on common issues to help improve our processes and services.
- Fluent in Italian language
- Working proficiency in English
- Strong communication, interpersonal, patience, and empathy skills
- Ability to work in a dynamic environment and adapt to evolving technologies and changing requirements
- Efficient time management and task prioritization skills
- Excellent benefits package
- Multilingual and excellent work environment to provide customer service
- Extensive training and development opportunities
- Adaptation to Greek culture and Greek language courses
- Internal employee incentives
