Customer Service Liaison
hace 1 semana
We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.
Key Responsibilities:- Provide proactive and responsive customer service, addressing client inquiries and concerns in a professional and courteous manner.
- Collaborate with cross-functional teams to identify and implement solutions that meet and exceed customer expectations.
- Maintain accurate records of customer interactions and escalate issues as necessary to ensure timely resolution.
- Stay up-to-date on product knowledge and industry trends to provide informed and expert advice to customers.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Proven experience in a customer-facing role, preferably in a similar industry or environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
Location: Alcobendas
At Thermo Fisher Scientific, we value diversity and inclusion, and are committed to creating a workplace that is inclusive and respectful of all employees. We are an equal opportunity employer and welcome applications from all qualified candidates.
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