Customer Service Liaison

hace 1 semana


Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.

Key Responsibilities:
  • Provide proactive and responsive customer service, addressing client inquiries and concerns in a professional and courteous manner.
  • Collaborate with cross-functional teams to identify and implement solutions that meet and exceed customer expectations.
  • Maintain accurate records of customer interactions and escalate issues as necessary to ensure timely resolution.
  • Stay up-to-date on product knowledge and industry trends to provide informed and expert advice to customers.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
Requirements:
  • Proven experience in a customer-facing role, preferably in a similar industry or environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.

Location: Alcobendas

At Thermo Fisher Scientific, we value diversity and inclusion, and are committed to creating a workplace that is inclusive and respectful of all employees. We are an equal opportunity employer and welcome applications from all qualified candidates.



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