International Customer Liaison

hace 3 días


Madrid, Madrid, España Abroad Experience A tiempo completo

Job Summary:
Abroad Experience is seeking an experienced Account Relationship Manager to join our team in the DACH market. As an Account Relationship Manager, you will be responsible for building and maintaining strong relationships with our B2B customer base, ensuring excellent customer service, and driving business growth.

Key Responsibilities:
• Develop and maintain business relationships with dedicated customer accounts
• Represent our client towards the customer and act as the primary contact for customer accounts
• Work closely with different departments to give the best possible service to our customers
• Manage order fulfilment from receipt to shipment
• Monitor orders and shipments in close cooperation with production locations
• Follow up & follow through on inquiries regarding sales orders, lead times, shipments, logistics, products, and services

Requirements:
• Bachelor degree (obtained through education or working experience)
• Excellent written and spoken English and proficiency in the German language
• Strong organizational and planning skills
• Great communication and intercultural skills
• Proactive self-starter and independent thinker
• Experience within an (international) customer relations environment is a plus
• Knowledge of SAP/CRM systems is an advantage



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