Customer Service Representative with Multilingual Expertise
hace 7 días
About the Role:
Cpm International is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Internal Customer Service team, you will be responsible for providing exceptional support to our clients across various languages.
Key Responsibilities:
• Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails).
• Efficiently handle multiple tasks and systems in a fast-paced environment.
• Make outbound calls to potential patients, offering Free Visits in designated countries.
• Handle customer issues and escalations.
• Prospect for and respond to incoming leads to meet or exceed sales quotas.
Requirements:
A fluent level of Spanish with exceptional grammar and spelling skills.
High level of English (Both written and spoken).
A genuine passion for delivering outstanding customer service.
Ability to deal with sensitive calls with empathy.
Strong administrative skills with a keen eye for detail.
A professional outlook and proactive approach to problem solving.
What We Offer:
• Competitive salary: €18,000.00 gross per year.
• Bonus: €1000 gross per year pro-rated, based on KPIs.
• 24 paid holidays per calendar year, plus bank holidays and an extra day in lieu.
• Hybrid work model: 4 days per month at the office or for training purposes.
• Ongoing training and development opportunities.
• Employee Assistance Program and Employee Benefits Club.
• Option for discounted private health insurance and referral program.
• Access to LinkedIn specialized training & courses.
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