Senior Field Service Technician

hace 1 mes

Gasteiz Vitoria, Álava, España Avature A tiempo completo
Job Summary

The Senior Field Service Technician position provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance, and other customer-requested technical services, including troubleshooting and resolution.

Key Responsibilities
  • Provides on-site customer services, including installations, preventative maintenance, audits, and troubleshooting.
  • Provides accurate and timely service, audit, installation, and expense reports.
  • Provides input/feedback for continuous improvements and changes.
  • Provides installation and commissioning support for new machines in customer facilities.
  • General Functions, Skills, and Responsibilities:
    • Installation and servicing of WestRock Packaging Machinery.
    • Lead others in the installation and servicing of WestRock Packaging Machinery.
    • Support of equipment both mechanically and electrically.
    • Troubleshooting of equipment both mechanically and electrically.
    • Trouble resolution of both mechanical and electrical issues across multiple machinery platforms.
    • Sell services and parts based on audits.
    • Training of lesser experienced technicians in auditing of machinery.
    • Support machinery production in Atlanta as needed.
    • Possibility of supporting machinery production in Chateauroux, France as needed.
Requirements
  • Technical degree is a plus, but not required.
  • Previous field service work is required.
  • Good personality for customer relations.
  • Good written and verbal communication skills.
  • Self-motivated.
  • Strong mechanical abilities.
  • PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps.
  • Ability to follow and comprehend basic programming structures, i.e. ladder logic.
  • Writes accurate and concise service and expense reports.
  • Writes procedure and training documents.
  • Executes training programs based on developed documentation and individual needs.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to:

  • Moving equipment.
  • Heat, and fumes.
  • The noise level in the work environment is moderate to loud.
What We Offer

Corporate culture is based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities.

An attractive salary reflecting skills, competencies, and potential.

A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.

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