Customer Service Quality Assurance Manager

hace 4 semanas


Gasteiz Vitoria, Álava, España Inpost Iberia A tiempo completo

Job Summary: We are seeking a highly skilled Customer Service Quality Assurance Manager to join our team at Inpost Iberia. The successful candidate will be responsible for ensuring excellent customer service, unifying criteria for incident resolution, and achieving procedures.

Key Responsibilities:

  • Active listening of ATC calls and monitoring response to customer emails.
  • Ensuring the correct development of ATC team processes and creating/updating procedures.
  • Responsible for internal trainings and collecting/analysing the level of service offered by Customer Care.

Requirements:

  • At least 2 years of experience in a similar position of customer service and telephony.
  • Higher level vocational training or Degree (Business Administration and Management or similar preferred).
  • Complaints and conflict management, customer focused, communication skills, capacity for analysis and synthesis, teamwork, ability to prioritise, organisation, and resolute person.
  • Knowledge of Excel and English is an asset.

What We Offer:

  • Excellent working environment, professional growth within the company, flexible working hours, online platform for lifelong learning, competitive salary, and flexible remuneration services.
  • Inclusive Culture and Equal Opportunities Plan that promotes equality at all levels.


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