Customer Service Quality Assurance Manager
hace 3 semanas
At Inpost Iberia, we are seeking a highly skilled Customer Service Quality Assurance Manager to join our team. This individual will be responsible for ensuring that our customer service standards are met and exceeded.
Key Responsibilities:
- Active listening of customer calls to identify areas for improvement.
- Monitoring response to customer emails to ensure timely and effective resolutions.
- Developing and implementing quality assurance processes to ensure customer satisfaction.
Requirements:
- At least 2 years of experience in a similar customer service role.
- Higher level vocational training or Degree in Business Administration and Management.
- Excellent communication and analytical skills.
- Ability to work in a team environment and prioritize tasks.
What We Offer:
- Excellent working environment with a dynamic team.
- Professional growth opportunities within the company.
- Flexible working hours and online learning platform.
- Competitive salary and flexible remuneration services.
We are an equal opportunities employer and welcome applications from diverse candidates.
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