Customer Service Quality Manager
hace 4 semanas
We are seeking a highly skilled Customer Service Quality Manager to join our team at Inpost Iberia. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of service and support.
Key Responsibilities:
- Active listening of customer calls and emails to ensure prompt and effective resolution of issues.
- Monitoring and analysis of customer feedback to identify areas for improvement.
- Development and implementation of quality assurance processes to ensure consistency and excellence in customer service.
- Training and development of customer service team members to ensure they have the skills and knowledge needed to provide exceptional service.
Requirements:
- At least 2 years of experience in a customer service or quality assurance role.
- Higher level vocational training or degree in a relevant field (e.g. business administration, management).
- Excellent communication and interpersonal skills.
- Ability to analyze and resolve complex customer issues.
- Strong organizational and time management skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible working hours and remote work options.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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