Customer Service Quality Manager

hace 4 semanas


Gasteiz Vitoria, Álava, España Inpost Iberia A tiempo completo
Job Description

We are seeking a highly skilled Customer Service Quality Manager to join our team at Inpost Iberia. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Active listening of customer calls and emails to ensure prompt and effective resolution of issues.
  • Monitoring and analysis of customer feedback to identify areas for improvement.
  • Development and implementation of quality assurance processes to ensure consistency and excellence in customer service.
  • Training and development of customer service team members to ensure they have the skills and knowledge needed to provide exceptional service.

Requirements:

  • At least 2 years of experience in a customer service or quality assurance role.
  • Higher level vocational training or degree in a relevant field (e.g. business administration, management).
  • Excellent communication and interpersonal skills.
  • Ability to analyze and resolve complex customer issues.
  • Strong organizational and time management skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working hours and remote work options.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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