Customer Service and Sales Operations Manager

hace 4 semanas


Gasteiz Vitoria, Álava, España Iwg A tiempo completo

As a Community Sales Manager at Regus, you will be responsible for the smooth running of your business centre while finding ways to increase sales and revenue.

You will motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at Regus involves welcoming members and guests, showing them the facilities, and helping them set up their WiFi connections and AV system for their presentations.

You will also have meetings to learn more about new members and their business needs, and think about how you can introduce them to other businesses in the centre.

Additionally, you will run through move-in details with the reception team, ensure the welcome kit is prepared, and all badges and keys are ready for handing over.

You will also host monthly operations meetings for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager.

About you, we are looking for someone who has the experience and aptitude to manage a smooth running operation.

You will need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence.

You will also need to be a good communicator, confident, approachable, and able to build strong relationships with customers.

In addition, you will manage the day-to-day running of the centre, focusing on exceptional customer service, inspire your team of associates, develop their skills, promote your centre to new customers, and generate leads by delivering engaging networking events within your community.

On top of a competitive salary package, you will enjoy a range of benefits and opportunities for growth and development.



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