Travel Services Coordinator
hace 2 días
**About Us**
Hotelbeds Group is a technology-driven company, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide.
We are headquartered in Palma, Mallorca, and employ around 3,500 people worldwide. Our customer-first philosophy and commercial teams with knowledge and relationships on the ground are second to none.
**Our Vision**
We aim to deliver unique holidays to our customers by providing excellent customer service, attending clients' queries, and resolving issues promptly and accurately. We strive for high levels of client satisfaction and retain client loyalty.
**Job Description**
We are seeking a Travel Services Coordinator to join our Customer Relationship Center. In this role, you will provide support to our clients, attend to their queries, and resolve issues efficiently.
**Responsibilities**
* Provide excellent customer service and respond to clients' queries in a proactive, courteous, friendly, and helpful manner.
* Ensure all clients' requests, issues, and complaints are resolved promptly and accurately, adhering to defined policies, guidelines, terms, and conditions.
* Promote goodwill when dealing with clients and internal sales teams to maintain good client relationships.
* Act and suggest improvement opportunities identified during daily work.
* Negotiate for appropriate compensation/refunds/solutions.
**Requirements**
* Fluency in English, German, Dutch, Italian, or French - written and spoken.
* Knowledge of Spanish would be an advantage.
* Flexibility to provide support to all members of the Global Support team as and when required.
* Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
* Communication and negotiation skills are key for this position, as you will be spending most of your time listening and trying to come up with the best solutions for all parties.
**Benefits**
* Permanent Contract
* Full-time employment
* Hybrid working: 1 day in the office and 4 days from home
* Estimated Salary: €25,000 - €35,000 per annum (depending on location and experience)
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