Slovenian Customer Service Representative
hace 3 semanas
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist - Slovenian Language. As a key member of our customer service team, you will be responsible for providing exceptional support to our Slovenian-speaking customers, ensuring their travel experiences are smooth and memorable.
Key Responsibilities:- Offer world-class customer service to Slovenian-speaking travelers via phone, email, and live chat.
- Provide assistance with booking reservations, travel itineraries, cancellations, and general inquiries.
- Address and resolve customer concerns related to travel bookings, accommodation, transportation, and services.
- Help customers navigate our travel offerings, explain policies and procedures, and provide guidance on destinations, accommodations, and transportation options.
- Support customers with the booking process, including providing guidance on flights, hotels, car rentals, and vacation packages.
- Build and maintain strong relationships with customers by delivering personalized, friendly, and professional service.
- Identify and escalate more complex or urgent customer inquiries to the appropriate departments or supervisors.
- Stay up-to-date on the company's travel products, services, and promotions.
- Collect customer feedback and report common issues to the relevant departments.
- Fluent in Slovenian (C1 / C2 level) with excellent verbal and written communication skills.
- Located in or willing to relocate to Barcelona to work in our vibrant office.
- Previous experience in customer service, particularly in the travel or hospitality industries, is highly valued but not required.
- Proficient in English for internal communication with your team and other departments.
- Strong communication skills with the ability to convey information clearly and concisely.
- Passionate about travel and customer satisfaction.
- Problem-solving skills with the ability to think creatively and find solutions.
- Comfortable using digital platforms, booking systems, and CRM tools.
- Organized and detail-oriented with the ability to manage multiple customer inquiries at once.
- Team player with the ability to work in a multicultural, fast-paced environment.
- Competitive salary package with performance-based bonuses.
- Comprehensive health and life insurance coverage.
- Career development opportunities with opportunities for promotion, additional training, and leadership roles.
- Vibrant office in Barcelona with a dynamic, international team.
- Relocation assistance for those moving from another city or country.
- Supportive team environment with collaboration and mutual respect.
- Generous paid time off and employee discounts on travel and accommodation.
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