Customer Service Representative

hace 3 semanas

Barcelona, Barcelona, España Teleperformance A tiempo completo
Job Title: Slovenian Customer Service Representative

We are seeking a highly skilled and empathetic Slovenian Customer Service Representative to join our team at Teleperformance. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers worldwide.

Key Responsibilities:
  • Listen, respond, and mediate between customers and suppliers to ensure a high level of customer satisfaction.
  • Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.
  • Utilize advanced communication and interpersonal skills to resolve customer issues in a timely and professional manner.
Requirements:
  • C2 level of Slovenian and advanced English language proficiency.
  • Excellent communication and interpersonal skills, both written and spoken.
  • User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality, with a positive and motivated mindset.
  • Availability to work from the office and from home (within 100km from the office).
Benefits:
  • Contract: 38.5 hours/week (Monday to Sunday).
  • Temporary Contract with opportunities for permanent employment.
  • Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities.
  • Free private health insurance (upon permanent contract).
  • Flexible remuneration in nursery school transport (upon probation period).
  • Multicultural and international working environment.
  • Modern office spaces, well-connected by public transport, and close to Glories shopping mall (Westfield).
  • Free coffee every day and free fruit once a week.

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