Technical Support Team Manager
hace 4 semanas
Job Title: Technical Support Team Manager
About the Role:
Altorecruit is seeking a skilled Technical Support Team Manager to oversee the delivery of top-notch technical support for software, primarily for clients in Spain and LATAM.
Key Responsibilities:
- Lead technical interactions with key accounts and ensure excellent quality in the technical support provided.
- Monitor maintenance contracts, ensuring compliance with SLAs and efficient service delivery.
- Assess team performance, identify strengths and weaknesses, and implement motivational and training plans.
- Facilitate proactive communication within the team through regular meetings to promote teamwork and knowledge sharing.
- Define and manage urgent software support coverage to meet critical customer needs.
- Collaborate on internal projects and continuous improvement initiatives to enhance client satisfaction.
- Provide technical support to the team to optimize intervention times and reduce recurring issues.
Requirements:
- A minimum of 5 years in a similar role, with prior experience managing teams of around 10 people.
- Degree in Computer Engineering or a related field.
- Proficiency in Microsoft SQL Server or Oracle administration, knowledge of Linux and Windows environments, and understanding of networking protocols.
- High-level English proficiency is mandatory.
- Strong interpersonal skills, team-oriented mindset, and the ability to assert oneself within a team of experienced professionals.
Work Schedule:
Monday to Friday from 8:00 AM to 1:45 PM and from 3:00 PM to 5:30 PM. Fridays throughout the year, as well as the entire months of July and August, will be from 8:00 AM to 3:00 PM.
Benefits:
Includes meal tickets.
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