Technical Support Manager

hace 1 semana


Barcelona, Barcelona, España Grupo Digital A tiempo completo

Incident Manager Role at Grupo Digital



We are looking for an experienced Incident Manager to join our team at Grupo Digital. As an Incident Manager, you will be responsible for the effective management of IT incidents to minimize disruption to services and restore normal operations as quickly as possible.



Key Responsibilities:




  • Receiving and documenting incident reports, prioritizing, and categorizing incidents according to severity and impact.
  • Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices.
  • Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher-level support.
  • Analysing trends within incident data, uncovering root causes, and acting upon these.
  • Organizing and chairing Post-Incident Reviews (PIRs) with a focus on 'lessons learned.'


Requirements:




  • Strong written and verbal communication skills in English (C1 level).
  • Experience in incident management and technical support.
  • Ability to work in a dynamic environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Proven track record of successful incident management and resolution.


About Grupo Digital



We are a group of technology companies in different areas, including development, systems, automatic engineering, and consulting. If you are looking to start your career in the field of web development and be part of a dynamic team, we encourage you to apply.



Salary: 35,000 - 40,000 € b/a



Location: Madrid



Work Mode: Full remote



Residence and work permit in Spain is mandatory


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