Demand Operations Support Specialist
hace 5 días
About the Role
As a Demand Operations Support Analyst at Board Deutschland Gmbh, you will play a vital role in the Demand Operations team, driving the success of our GTM Operations. Your primary responsibility will be to provide business process and administrative support for demand operations capabilities, ensuring seamless operation and adoption by business users. Your expertise will help optimize the performance of marketing, sales, and partner initiatives by leveraging GTM technology and supporting end-users with training and troubleshooting.
Key Responsibilities
User Assistance and Support: Respond to user inquiries and issues related to demand management processes and tools via a ticketing system.
Basic Troubleshooting: Diagnose and resolve common issues with GTM systems and related business processes, providing immediate support to minimize disruptions.
Escalation: Escalate complex or unresolved requests to higher-level support, ensuring timely and effective resolution.
System Configuration and Maintenance: Assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building.
Routine Maintenance: Perform regular maintenance tasks to ensure optimal configuration and performance of the demand operations systems.
User Onboarding & Enablement: Guide new users through the setup and basic use of demand operations systems, conduct 'how-to' sessions, share best practices, and create instructional materials to help users effectively utilize system features.
Monitoring and Reporting: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives.
Generating Reports: Create reports to provide insights and track performance.
Documentation and Knowledge Management: Support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes.
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