Operations Team Lead, Underwriting Support Specialist
hace 20 horas
Job Description:
At Empresa Reconocida, we are seeking an experienced Operations Team Lead to join our Underwriting Support team in Madrid. As a key member of our team, you will be responsible for managing a team of underwriting assistants and ensuring that client accounts are serviced to the highest standard and within set deadlines.
Key to your success will be your ability to develop strategies and implement process improvements using process excellence methodologies, driving operational efficiency and fostering a culture of continuous improvement within the team.
You will play a pivotal role in establishing and leading a center of excellence, serving as a central hub for delivering outstanding services and capabilities to countries within the International Insurance blueprint.
The focus on best practices, standard operating procedures, and service-level agreements will enable the Operations team to provide exceptional support to both internal stakeholders and clients.
Key Responsibilities:
- Ensure service efficiency by executing processes in line with offshoring policies, established policies, processes, and governance requirements.
- Maintain clear and regular communication with Brokers, Cover holders, Finance, IT & Data Management, Underwriting teams, and Group Operations management.
- Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
- Monitor and measure Operations Service Level Agreements (SLAs) as defined.
- Provide coaching and feedback to team members to enable them to continuously improve their performance and skill sets.
- Handle escalations and provide valuable inputs on processes and systems to team members to resolve complex issues.
- Prepare and analyze management reports related to process performance, ensuring comprehensive process documentation.
- Take ownership of ad hoc day-to-day issues in Operations, devising and implementing effective solutions.
- Undertake any other ad hoc tasks as defined and agreed upon with the Underwriting Operations Manager.
- Collaborate with team members and provide valuable insights on process and system improvements.
Requirements:
Essential Business Experience:
Experience in a similar Team Lead position within Insurance is essential.
-
Underwriting Process Optimization Specialist
hace 22 horas
Zaragoza, Zaragoza, España Chubb A tiempo completoJob SummaryThe Underwriting Process Analyst plays a pivotal role in driving process optimization across all countries and lines of business managed at the EMEA Underwriting Center. This position entails conducting in-depth analyses of underwriting processes for policies managed and renewed across multiple countries and lines of business, identifying...
-
Operations Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Drooms Gmbh A tiempo completoOperations Support SpecialistWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at Drooms Gmbh. As a key member of our operations team, you will be responsible for providing administrative support and ensuring the smooth operation of our data room management services.Key Responsibilities:Assist in the...
-
Operations Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Drooms Gmbh A tiempo completoOperations Support SpecialistWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at Drooms Gmbh. As a key member of our operations team, you will be responsible for providing administrative support and ensuring the smooth operation of our data room management services.Key Responsibilities:Assist in the...
-
Desktop Support Team Lead
hace 20 horas
Zaragoza, Zaragoza, España The Workshop A tiempo completoJob Title: Desktop Support Team LeadAbout the Role:We are seeking a skilled Desktop Support Team Lead to oversee the smooth operation of our Desktop support and Enterprise tooling services. As a key member of our IT team, you will be responsible for planning and migrating to new enterprise tooling applications and services, ensuring a consistently...
-
Desktop Support Team Lead
hace 5 días
Zaragoza, Zaragoza, España The Workshop A tiempo completoAbout The WorkshopWe are a tech company that develops intuitive software for the online gaming industry.Our motto is to move 'Fearlessly Forward' together.Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.We are currently seeking new...
-
Marketing Operations Specialist
hace 22 horas
Zaragoza, Zaragoza, España Board International A tiempo completoAt Board International, we're on a mission to help enterprises plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.We're looking for a talented Marketing Operations Specialist to join our team and collaborate closely with our global demand operations team to implement scalable processes, ensuring best practices in...
-
Desktop Support Team Lead
hace 2 semanas
Zaragoza, Zaragoza, España The Workshop A tiempo completoJob Title: Desktop Support Team LeadWe are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at The Workshop. As a key member of our IT department, you will be responsible for overseeing the smooth operation of our desktop support and enterprise tooling services.About the Role:Lead a team of Desktop Support Administrators to...
-
Desktop Support Team Lead
hace 2 semanas
Zaragoza, Zaragoza, España The Workshop A tiempo completoJob Title: Desktop Support Team LeadWe are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at The Workshop. As a key member of our IT department, you will be responsible for overseeing the smooth operation of our desktop support and enterprise tooling services.About the Role:Lead a team of Desktop Support Administrators to...
-
Hotel Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Kenes Group A tiempo completoHotel Operations SpecialistWe are seeking a highly skilled Hotel Operations Specialist to join our team at Kenes Group. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, managing hotel reservations, and maintaining close working relationships with global suppliers and departments.Key...
-
Hotel Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Kenes Group A tiempo completoHotel Operations SpecialistWe are seeking a highly skilled Hotel Operations Specialist to join our team at Kenes Group. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, managing hotel reservations, and maintaining close working relationships with global suppliers and departments.Key...
-
Business Coordinator Support Specialist
hace 5 días
Zaragoza, Zaragoza, España Amex A tiempo completoLead the Way with AmexWe're a global community of colleagues committed to backing our customers, communities, and each other. As a Business Coordinator Support Specialist, you'll play a key role in helping us deliver exceptional customer experiences.With a focus on business operations, you'll assist with project implementation, event organization, and leader...
-
AWS Data Center Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoJob Title: AWS Data Center Operations SpecialistAmazon is seeking a highly skilled AWS Data Center Operations Specialist to join our team. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data centers, providing technical support, and maintaining high operational standards.Key...
-
AWS Data Center Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoJob Title: AWS Data Center Operations SpecialistAmazon is seeking a highly skilled AWS Data Center Operations Specialist to join our team. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data centers, providing technical support, and maintaining high operational standards.Key...
-
Finance Operations Specialist
hace 21 horas
Zaragoza, Zaragoza, España Hitachi Abb Power Grids A tiempo completoJob Title: Finance Operations SpecialistWe are seeking a talented and hands-on professional to join our dynamic Finance SAP team as a Finance Operations Specialist. You will be empowered to influence and shape the overall Finance Key User Community network and engagement in our digital transformation journey. You will work closely with key stakeholders from...
-
Demand Operations Support Specialist
hace 5 días
Zaragoza, Zaragoza, España Board Deutschland Gmbh A tiempo completoAbout the RoleAs a Demand Operations Support Analyst at Board Deutschland Gmbh, you will play a vital role in the Demand Operations team, driving the success of our GTM Operations. Your primary responsibility will be to provide business process and administrative support for demand operations capabilities, ensuring seamless operation and adoption by business...
-
Sales Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Irobot A tiempo completoJob Title: Sales Operations SpecialistWe are seeking a highly skilled Sales Operations Specialist to join our team at Irobot. As a Sales Operations Specialist, you will play a critical role in coordinating and liaising with internal stakeholders and customers to ensure seamless sales order management and customer fulfillment.Key Responsibilities:Oversee the...
-
Sales Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Irobot A tiempo completoJob Title: Sales Operations SpecialistWe are seeking a highly skilled Sales Operations Specialist to join our team at Irobot. As a Sales Operations Specialist, you will play a critical role in coordinating and liaising with internal stakeholders and customers to ensure seamless sales order management and customer fulfillment.Key Responsibilities:Oversee the...
-
Operational Risk Specialist
hace 21 horas
Zaragoza, Zaragoza, España Chubb - Disabled A tiempo completoRole Purpose: We are seeking a highly skilled Operational Risk Specialist to join our team at Chubb. As a key member of our Operations Controls team, you will be responsible for supporting the Underwriting Operations Manager in Madrid in all aspects of SOX Operational Risk within our Finance Operations area.Key Responsibilities:Support the Operations...
-
Network Support Specialist
hace 21 horas
Zaragoza, Zaragoza, España Eurovision Services A tiempo completoNETWORK SUPPORT SPECIALISTEurovision Services is seeking a Network Support Specialist to join the Network Operations Centre (NOC) in Madrid, Spain.The successful candidate will provide exceptional technical support to our global media network (FiNE) and work closely with the Global Operations & Engineering team.KEY RESPONSIBILITIESProvide Level 1 and Level 2...
-
Hotel Operations Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Kenes Group A tiempo completoHotel Operations SpecialistWe are seeking a highly skilled Hotel Operations Specialist to join our team at Kenes Group. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, managing hotel reservations and payments, and communicating effectively with external suppliers.Key...