Operations Team Lead, Underwriting Support Specialist

hace 20 horas


Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completo
Job Title: Operations Team Lead, Underwriting Support Specialist

Job Description:

At Empresa Reconocida, we are seeking an experienced Operations Team Lead to join our Underwriting Support team in Madrid. As a key member of our team, you will be responsible for managing a team of underwriting assistants and ensuring that client accounts are serviced to the highest standard and within set deadlines.

Key to your success will be your ability to develop strategies and implement process improvements using process excellence methodologies, driving operational efficiency and fostering a culture of continuous improvement within the team.

You will play a pivotal role in establishing and leading a center of excellence, serving as a central hub for delivering outstanding services and capabilities to countries within the International Insurance blueprint.

The focus on best practices, standard operating procedures, and service-level agreements will enable the Operations team to provide exceptional support to both internal stakeholders and clients.


Key Responsibilities:

  • Ensure service efficiency by executing processes in line with offshoring policies, established policies, processes, and governance requirements.
  • Maintain clear and regular communication with Brokers, Cover holders, Finance, IT & Data Management, Underwriting teams, and Group Operations management.
  • Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
  • Monitor and measure Operations Service Level Agreements (SLAs) as defined.
  • Provide coaching and feedback to team members to enable them to continuously improve their performance and skill sets.
  • Handle escalations and provide valuable inputs on processes and systems to team members to resolve complex issues.
  • Prepare and analyze management reports related to process performance, ensuring comprehensive process documentation.
  • Take ownership of ad hoc day-to-day issues in Operations, devising and implementing effective solutions.
  • Undertake any other ad hoc tasks as defined and agreed upon with the Underwriting Operations Manager.
  • Collaborate with team members and provide valuable insights on process and system improvements.

Requirements:

Essential Business Experience:
Experience in a similar Team Lead position within Insurance is essential.

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