Electric Vehicle Support Specialist
hace 3 semanas
About the Role
We're looking for a highly skilled and customer-focused Electric Vehicle Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities
- Take incoming customer contacts via telephone, email, chat, and automated alerts and resolve user demands efficiently.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Ensure contractual SLA is maintained.
- Provide cover for other agents in their absence, either within the same team or across teams.
- Understand and comply with administrative duties including holiday, sickness, and overtime.
- Work on additional tasks required by Supervisor or Mentor connected to keeping up service performance, quality, and customer satisfaction.
Requirements
- Proficient or bilingual in Danish and fluent in English.
- 1 year working experience in Customer Service.
- Possess working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
- Good disposition to work in a customer service environment.
- Can take ownership and progress calls to resolution or escalate call to resolution.
- Experience in the automotive industry.
- Have working experience with electric vehicles or possess your own.
Benefits
- Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00.
- Salary 21,700 euros gross/year + up to 2,000 euros gross/year in bonus.
- Central location in Barcelona.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs and specialized courses.
About Us
We're Concentrix, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. If you're looking to grow and be inspired, as an Electric Vehicle Support Specialist, you will be part of our team of game-changers who are powering the brands of the future in electric cars.
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