Vehicle Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Bosch Group A tiempo completo
About Bosch Service Solutions

We are a Bosch company that specializes in providing services and complex technology-driven solutions in the area of Business Process Outsourcing. Our unique approach sets us apart from other companies within the Bosch Group.

Job Description

Are you passionate about technology and cars? If so, we have an exciting opportunity for you at Bosch Service Solutions. As a Vehicle Support Specialist, you will work with a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.

Main Responsibilities
  • Manage Incoming Contacts: You will promptly and professionally handle all incoming communication from customers, ensuring their inquiries and concerns are addressed in a timely manner.
  • Provide Product Information: As a customer service representative, you will provide accurate and detailed information about our products, address any questions or concerns customers may have, and explain company policies in a clear and helpful manner.
  • Serve as a Brand Ambassador: You will be the face of our company, representing its values and commitment to exceptional service. Your goal is to provide an outstanding customer experience, building rapport with clients and ensuring their needs are met with professionalism and care.
Key Skills and Qualifications

To succeed in this role, you will need:

  • C1 or full fluency in English
  • Main Responsibilities

    As a customer service representative, you will provide accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.

    ### Key Languages

    C2 or full professional level of Czech / Ceský, C1 or full fluency in English.

    This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures. Job type: Full-time Salary: €30,000 per year Benefits: Pension plan, Paid time off, Professional development opportunities Others: Free parking



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