Technical Support Specialist

hace 1 mes

Barcelona, Barcelona, España Amazon A tiempo completo

About the Role
At Audible, we believe in the transformative power of stories. Our team is dedicated to producing and sharing high-quality audio content with millions of listeners worldwide. We're a diverse group of innovators who empower and inspire each other to achieve our goals. If you're a customer-focused individual with strong problem-solving skills and experience supporting technology teams, we'd love to hear from you.

Key Responsibilities
As a Support Engineer, you'll become a subject matter expert on one or more services, providing support activities and working closely with development teams to establish and improve service support. You'll operate with guidance from management, drive issues to resolution, and understand the business logic and architecture of supported services. You'll also contribute to the creation and improvement of all support documentation, perform code builds and deployments, and help develop and refine operational policies and procedures.

Requirements
We're looking for someone with 2+ years of industry experience in programming and/or technical support roles, with experience troubleshooting and debugging technical systems. Java programming and Linux operating system experience are a plus. You'll need to be an exceptional communicator, able to write simple and efficient tools to improve operational efficiency, and contribute to the design and development of support tools using software engineering best practices. If you're a team player with strong problem-solving skills and a passion for delivering excellent customer service, we'd love to hear from you.

What We Offer
As a Support Engineer at Audible, you'll have the opportunity to develop your career while supporting our services, platforms, and unique Activate Caring culture. You'll work with a talented team of innovators who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're looking for a challenging and rewarding role that allows you to make a real impact, we'd love to hear from you.

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