Executive Director of Operations

hace 2 semanas

Alcobendas, Madrid, España Dazia Capital A tiempo completo
Key Responsibilities:

As the General Manager for Dazia Capital, you will oversee the entire operation of new building openings, ensuring they meet the highest standards of quality and service. This role requires a strategic leader with excellent management skills and a deep understanding of the hospitality industry.

Main Functions:

  • Oversee all aspects of the mobilisation and opening of the new site, support with the pre-opening planning, staff recruitment, and training.
  • Lead, mentor, and develop a high-performing team to deliver exceptional guest experiences and achieve operational goals.


Financial Management:

  • Develop and manage budgets, monitor financial performance, and implement cost control measures to ensure profitability.
  • Ensure the highest levels of guest satisfaction by maintaining quality standards and addressing guest feedback promptly and effectively.
  • Collaborate with the sales and marketing teams to develop and execute strategies to drive occupancy and revenue.
  • Ensure compliance with local regulations, health and safety standards, and company policies.
  • Establish and maintain relationships with key vendors and suppliers to ensure timely and cost-effective delivery of goods and services.
  • Supervise third party contractors to ensure SLA are met and monitor agreed KPI's for an exceptional guest experience.
  • Prepare and present regular reports on operational performance, financial, and key metrics to Head Office.
  • Represent our brand within the local community and build strong relationships with business partners, local authorities, and other stakeholders.


Requirements:

  • Minimum of 3 years of experience in a senior management role within the hospitality industry, preferably with experience in aparthotels, serviced apartments or student residences.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Proven track record of successfully managing hotel or aparthotel operations, including pre-opening experience desirable.
  • Strong leadership and team management skills with the ability to inspire and motivate staff.
  • Excellent financial acumen and experience managing budgets and financial performance.
  • Outstanding communication and interpersonal skills in both Spanish and English.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Strong problem-solving skills and the ability to make sound decisions under pressure.
  • Knowledge of the Madrid hospitality market and local business environment is highly desirable.

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