Salesforce Service Cloud Voice Technical Lead

hace 1 mes


Alicante, Alicante, España Omega Crm A tiempo completo

Main Responsibilities:

Lead the integration of CTI systems and associated software in various CRM implementations.

Support sales teams in opportunities requiring CTI integration, contact center solutions, voice, and multichannel solutions.

Collaborate with the innovation team to evaluate CTI and voice/multichannel expertise, assess alternatives, and develop proofs of concept or new technologies related to voice in the CRM environment.

Enter the Salesforce environment, leading projects and supporting services related to contact centers and customer services.

Coordinate and follow up on integrations development teams (REST, SOAP, API). Participate in analysis, documentation, testing, and support tasks according to project/client needs.

Act as an internal and external consultant in CTI environments and be the point of contact with CTI vendors for CRM project incorporation.

Work with various environments/technologies (Google, AWS, Microsoft) and have a high percentage of assignments focused on Salesforce-based application implementation, maintenance, and development tasks.

Requirements:

Minimum 3 years of experience in a similar role.

5+ years of experience in CTI solution projects/maintenance.

Experience in Salesforce Service Cloud Voice.

High level of English proficiency.

What We Offer:

Permanent contract.

Flexible schedule.

Balance professional and personal life.

Certifications plan.

Home office.

Flexible retribution.

Health insurance.

Professional Development:

Evolving, growing, and achieving career goals.

About Us:

Our mission is to accelerate business experience (BX) for customers.

We offer 360 solutions for business transformation and acceleration through technology and data applied to customer omnichannel experiences in fields like customer services, e-commerce, analytics, and marketing.

We Target:

Companies from various fields, including retail, life sciences, manufacturing, education, non-profit, and NGO sectors.

We are one of the top 3 Salesforce partners in Europe, with a team of over 500 people from 22 nationalities based in Spain and France.

Our team has extensive knowledge and experience in business processes and technology, and we prioritize team well-being.

Our Values:

Talent, flexibility, commitment, and innovation drive our company culture.

We foster a collaborative, involved, and supported environment.



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