Cloud Voice Solutions Architect
hace 1 semana
Omega CRM is a leading company in customer experience services, with over 20 years of expertise in applying technology to marketing and providing unique customer relationships. Our focus lies in innovation.
Job DescriptionWe are seeking a Salesforce Service Cloud Voice Technical Lead to lead our CTI integrations and associated software in various CRM implementations.
Main Responsibilities- Leading the development team for integrations (REST, SOAP, API)
- Supporting sales teams in opportunities requiring CTI integration, contact centre solutions, voice, and multichannel solutions
- Collaborating with the Innovation area in CTI and voice/multichannel expertise
- Progressively entering the Salesforce environment to lead projects and support services related to contact centres and customer services
- Minimum 3 years of experience in a similar role
- 5+ years of experience in projects/maintenance of CTI solutions
- Experience in Salesforce Service Cloud Voice
- Permanent contract
- Flexible schedule
- Certifications plan
- Home office
- Flexible retribution (public transport ticket, etc.)
- Health insurance
$80,000 - $120,000 per year
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