Cloud Voice Solutions Architect

hace 1 semana


Alicante, Alicante, España Omega Crm A tiempo completo
About Us

Omega CRM is a leading company in customer experience services, with over 20 years of expertise in applying technology to marketing and providing unique customer relationships. Our focus lies in innovation.

Job Description

We are seeking a Salesforce Service Cloud Voice Technical Lead to lead our CTI integrations and associated software in various CRM implementations.

Main Responsibilities
  • Leading the development team for integrations (REST, SOAP, API)
  • Supporting sales teams in opportunities requiring CTI integration, contact centre solutions, voice, and multichannel solutions
  • Collaborating with the Innovation area in CTI and voice/multichannel expertise
  • Progressively entering the Salesforce environment to lead projects and support services related to contact centres and customer services
Required Experience
  • Minimum 3 years of experience in a similar role
  • 5+ years of experience in projects/maintenance of CTI solutions
  • Experience in Salesforce Service Cloud Voice
Benefits
  • Permanent contract
  • Flexible schedule
  • Certifications plan
  • Home office
  • Flexible retribution (public transport ticket, etc.)
  • Health insurance
Estimated Salary

$80,000 - $120,000 per year



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