Salesforce Service Cloud Voice Technical Lead
hace 3 días
Omega CRM, a leading company in Customer Experience services, is seeking a highly skilled Salesforce Service Cloud Voice Technical Lead to join our team. As a key member of our organization, you will be responsible for leading CTI integrations and associated software in various CRM implementations. Your expertise will be essential in supporting the sales team in opportunities requiring CTI integration, Contact Centre solutions, Voice, and Multichannel solutions.
Main Responsibilities:
- Lead CTI integrations and associated software in different CRM implementations.
- Support the sales team in opportunities requiring CTI integration, Contact Centre solutions, Voice, and Multichannel solutions.
- Collaborate with the Innovation area in CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept, or new technologies related to voice in the CRM environment.
- Enter the Salesforce environment, leading projects and supporting services related to Contact Centre and Customer Services.
- Coordinate and follow-up the integrations development team (REST, SOAP, API).
- Participate in analysis, documentation, tests, and support tasks according to the needs of each project/client.
- Act as an internal and external consultant in CTI environments.
- Be the point of contact with CTI vendors that need to be incorporated into a CRM project.
Requirements:
- Minimum of 3 years experience in a similar role.
- 5+ years of experience in projects/maintenance of CTI solutions.
- Experience in Salesforce Service Cloud Voice.
- High level of English.
About Us:
Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a main focus on Innovation. Our mission is to accelerate the business experience (BX) of its customers, allowing business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics, or #Marketing. We target companies from different fields such as #Retail, #LifeandSciences, #Manufacturing, but also #Education, #NonProfit, #NGO, etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 22 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people.
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