Salesforce Service Cloud Voice Technical Lead

hace 7 días


Alicante, Alicante, España Omega Crm A tiempo completo

We are seeking a highly skilled Salesforce Service Cloud Voice Technical Lead to join our team at Omega CRM. As a key member of our innovation team, you will be responsible for leading CTI integrations and associated software in our CRM implementations.

Key responsibilities will include:

  • Leadership of CTI integrations and associated software in the different CRM implementations.
  • Supporting the sales team in opportunities requiring CTI integration, Contact Centre solutions, Voice and Multichannel solutions.
  • Collaboration with the innovation area in the CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment.
  • Participation in analysis, documentation, tests and support tasks according to the needs of each project/client.

As a Salesforce Service Cloud Voice Technical Lead, you will have the opportunity to work with different environments/technologies (such as Google, AWS or Microsoft) and will be able to contribute to the development of our team's expertise in CTI environments.

We offer a permanent contract, flexible schedule, and a range of benefits including certifications, home office, and flexible retribution. If you are a motivated and experienced professional looking to take on a new challenge, we encourage you to apply.



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